XWe are open!For our COVID-19 protocols and use of Medici for telemed, read morehere
Hours:
Mon - Thurs: 8AM - 8PM
Fri: 8AM - 5PM
Sat: 9AM - 1PM, Sun: CLOSED

COVID-19 Updates


We are now offering Medici Telemed services so that we connect better and safely during these unprecedented times. You can read more by clicking here.

Dear Extended Family,

Now more than ever we have heightened our level of concern for the safety of our clients and our staff as we continue to pull through this world challenge together without hampering the medical and surgical needs of our beloved pets. With this in mind, we have set up some policies and ask for your full cooperation and honesty. Please do not hesitate to call or email with any questions.

  1. All staff and clients that are exhibiting respiratory symptoms must stay home. If your pet needs care and you are the only one available to bring them in, we ask you to wear a mask to protect others and to wait with your pet in the car until we come out to retrieve your pet and give you a history form to fill out.
  2. Those clients who are healthy may come in as needed but are asked to maintain a social distance of 6 feet from other people and if you are coming in to have your pet seen, you will be escorted into the exam room right away. If you would prefer to call and prepay for prescription foods or medications that you need to pick up, please do so.
  3. Mask must be worn by anyone who is coughing or has been exposed to someone with symptoms but remind you that in such a case it would be best if you stayed home or at least in the car to avoid exposing everyone. Our staff retrieving your pet may wear a mask and gloves, especially if you have told us that you may be sick or exposed. We ask you to place your pet in the back seat for easy retrieval and we will be placing them in the same after their visit. 
  4. At check out the client liaison will come to the car to get your payment and the technician will return your pet, invoice, medicine, supplies and the written doctor instructions. We will ask you to refrain from asking too many questions at this time so as to minimize direct communication and take your pet home. Read the medicine label and doctor instructions and then call or email if you have any questions. We will do our best to handle any and all your concerns in a timely manner.
  5. The front desk staff will be disinfecting the counters after each client interaction and the nursing staff will be disinfecting the room surfaces including the benches similarly after each client. It goes without saying that, as always, we will wash our hands between each patient.

We are confident that in this fashion, we will all get through this crisis safely and our pets will not need to suffer from lack of care. 

My best to you and your family from all of us.

Please stay safe and above all positive!!

Dr. Valas and all our staff

 

 

Helpful Links 

https://www.cdc.gov/coronavirus/2019-ncov/faq.html?fbclid=IwAR156PhER0yfVsqeq1a0kkru-JgUL5MZ_BFPyf-z7yQcZfMFo5X3lZB0ngU#COVID19animals

 

https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19?fbclid=IwAR3bp1Qf4oSORK1C-CTLenChuea5EcN4je90lunsotwD8MabGdadUCX5dZs

 

https://www.idexx.com/en/about-idexx/news/no-covid-19-cases-pets/?fbclid=IwAR3s0Yd_plRDwvpIvi9Tou03r9QSwOwvhJWrrmHslmmybRnxUAkSEQXYn60